FAQ

1. How can I Check-in Online? 

You can Check-in Online your tickets by signing into your account and going to the My Wallet section. You can do your Online Check-in for free in the first 30 days after the purchase.The Check-in at the festival gates will cost 25 euros..

2. Where do I get my wristband during the festival?

Details will be announced before the event.

3. What do I need to get my wristband?

In order to get your festival wristband, you will have to present: 

The ticket, by showing the QR Code from your Wallet

ID or passport 

Parental consent (if you are underage)

4. If I’m a minor, do I have to be accompanied by a parent or responsible adult?

Access is free for children under the age of 7. 

Minors over the age of 7 need a ticket, as well as the parental agreement and valid ID. 

Minors under the age of 14 must be accompanied by a parent or responsible adult at all times during the festival. 

5. How many times a day am I allowed to enter the festival?

Twice, to avoid congestion at the access points and to minimize discomfort. 

6. Can I top up my wristband before the festival?

You can top-up your wristband online anytime you want. Just go to your account and top-up your ticket. There will also be Credit Points in the area of the festival. 

7. What type of card can I use to top-up my wristband at the location?

You can pay using any card issued by Mastercard, Visa or Amex, no matter the currency. 

8. What objects can I carry? What objects are forbidden? 

Crutches - yes

Baby stroller - yes

Pets - no 

Flags - yes, but not if it’s suspended on a flagstaff

Water - no, you can get water at the food courts 

Spray - no

Pills - yes, but if it’s not a coated tablet, you need to also bring a medical prescription for it

Special food if I’m intolerant/allergic to something - yes, accompanied by medical proof

9. Am I allowed to take my DSLR to the festival?

Only mirrorless cameras are allowed. 

10. Do children have to wear noise killing headphones?

It is mandatory for children under the age of 3 to wear noise killing headphones. Children over the age of 3 are advised to wear them, but it’s not mandatory. 

11. Can I bring medications?

Access is allowed with insulin drops – for medicinal use, asthma inhaler spray if they are accompanied by a medical letter or a similar document and only in the maximum daily dose.

12. What is included in the VIP pass?

VIP Pass owners benefit from:

Access to a raised platform, specially designed for an excellent view of the Main Stage;

Premium Bar Access;

Possibility to book a table in the VIP lounge - booking is necessary;

Dining & cocktail area;

The option to book VIP ULTRA tables, in a restricted area of the raised platform;

Special credit points for topping up wristbands;

Concierge;

Special moments designed by the festival’s partners;

The chance to meet the artists;

Extra security, both on the platform and at the entrance.

13. I own a transferred ticket. When do I get the ticket in my name?

If you have a transferred ticket, you must Check-in the ticket under your name by creating a new account using the phone number to which the ticket was transferred. Once the account is created, the ticket will be visible in the My Wallet section. For Online Check-ins made more than 30 days after purchase, a 15 Euro fee will be charged. Check-in at the festival gates will cost 25 Euro.

More information is available in the Terms and Conditions section.